Frequently Asked Questions
Everything you need to know about bringing Eva into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for standard shipping and 2-3 weeks for white-glove furniture delivery.
Do you offer a warranty on your products?
Yes, all Eva furniture pieces come with a 12-month limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
At Eva, we prioritize the planet. We use FSC-certified timber, recycled textiles, and non-toxic finishes across our entire collection to ensure your home is as safe as it is beautiful.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and a unique ID to monitor your shipment's progress in real-time.
Do you provide assembly services?
We offer professional assembly services for an additional fee at checkout. If you prefer to DIY, all items include comprehensive digital and physical instructions along with necessary hardware.