Returns & Exchanges
At Eva, we want you to love every corner of your home, which is why we offer a 30-day window for returns on all furniture and decor items. If a piece doesn't perfectly fit your space, we are here to help you find the right solution or provide a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Carefully disassemble the item if necessary and place it back in its original packaging to ensure it stays protected during transit.
- 3.Schedule a Pickup
Affix the prepaid shipping label provided via email and schedule a convenient home collection or drop the package at a designated carrier location.
- 4.Receive Your Refund
Once our warehouse team inspects the returned item, we will process your refund to your original payment method within 5-7 business days.